Job Type: Hybrid (Work from Office + Work from Home)
Experience Required: 3+ Years
About Skillbyte EdTech
Skillbyte EdTech is a growing education technology organization focused on delivering high-quality digital learning solutions and skill development programs. We are committed to empowering learners through cutting-edge and accessible education.
Role Overview
Key Responsibilities
Provide accurate information about courses, enrollments, payments, and technical support.
Resolve customer complaints and escalate complex issues to relevant departments when required.
Maintain customer records and update CRM systems regularly.
Follow up with students regarding pending documents, payments, or feedback.
Coordinate with academic, sales, and technical teams to ensure smooth issue resolution.
Ensure high levels of customer satisfaction and retention.
Prepare periodic reports on customer interactions and support metrics.
Required Skills & Qualifications
Minimum 3+ years of experience in Customer Support / Customer Service (preferably in EdTech or Education sector).
Strong verbal and written communication skills (English & Hindi preferred; Kannada is an advantage).
Proficiency in CRM tools and MS Office.
Excellent problem-solving and conflict resolution skills.
Customer-centric mindset with strong interpersonal skills.
Preferred Attributes
Experience handling student lifecycle support.
Basic understanding of online learning platforms (LMS).
Ability to multitask and manage time effectively.
Pay: ₹30,000.00 - ₹45,000.00 per month
Work Location: In person
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