Title - Renewals Account Representative

Job Family: Finance

Job Code: USRARP2

About CAI

CAI is a leading provider of digital work execution platforms designed to enhance operational efficiency and drive productivity in industrial environments. CAI’s platform leverages advanced technology to convert complex, paper-based procedures into streamlined, digital workflows. By enabling real-time data collection and integration, CAI facilitates greater visibility into work processes, allowing organizations to make informed decisions, optimize performance, and ensure compliance.

In addition to robust workflow management capabilities, CAI emphasizes data-driven insights to foster continuous improvement. CAI's solutions are tailored to address the unique challenges of industries such as manufacturing, energy, and pharmaceuticals, helping organizations achieve higher operational standards and reduce costs. With a commitment to innovation and user-centric design, CAI empowers businesses to transition from traditional practices to a contemporary, digital approach,



driving growth and enhancing efficiency.

About the role

As a Renewals Account Representative at CAI Software, you will play a crucial role in maintaining and growing customer relationships by ensuring seamless renewals of term, maintenance and SaaS software contracts. Through proactive engagement and consultative selling, you will drive retention, identify upsell opportunities, and provide exceptional service that reinforces CAI’s value to its customers.

Responsibilities:
- Ownership of the renewal process, proactively engaging with customers in advance of contract maturity, ensuring on-time and full-value contract renewals
- Notify customer of upcoming contract expiration and present renewal proposal(s) and options
- Consultative selling experience, including negotiating renewal quotes and handling objections
- Engage customer in conversations around renewal readiness, timing and general customer needs
- Manage a rene

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