Key Responsibilities:
- Assist customers with account setup, KYC verification, transactions, payments, refunds, and dispute resolution.
- Provide clear guidance on product features, fees, security measures, and usage policies.
- Track, document, and follow up on unresolved cases to ensure timely closure.
- Verify customer identity and maintain confidentiality of sensitive financial information.
- Adhere to fintech regulations, data privacy laws, and internal compliance policies.
- Deliver skilled, courteous, and empathetic service to build customer trust.
- Collect customer feedback and share insights to improve products and support processes.
- Accurately log customer interactions, complaints, and resolutions in CRM or ticketing systems.
- Stay updated on new fintech features, regulatory updates, and process changes.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Naranpura)
🏢 AERONFLY INTERNATIONAL PRIVATE
📍 Naranpura