JOB DESCRIPTION

Process excellence skills (Lean/Six Sigma, process mapping, KPI/controls design, root-cause problem solving). Automation delivery skills (requirements/user stories, RPA/workflow concepts, SQL/data analysis, testing, monitoring/runbooks).

As an Operations Automation Associate within the Security Services Operations (SSO) Transformation Team, you promote process excellence and automation across global operations.

Job responsibilities:
- Partner with global stakeholders to gather and refine business requirements; translate operational needs into technical specifications and solution designs for process automation, workflow optimization, and operational analytics.
- Develop, maintain, and optimize workflows in Alteryx for data ingestion, cleansing, transformation, and controls, with a focus on performance, resiliency, and reusability.
- Contribute to and, when needed, independently manage end-to-end delivery of automation projects—planning, build, testing, deployment, documentation, training, and production support—using Agile practices and Jira for backlog, sprint,



and release tracking.
- Collaborate with Intelligent Automation (IA) platforms (e.g., UiPath, Alteryx) to streamline manual processes, reduce risk, and enhance operational controls; integrate automation solutions with upstream and downstream systems and data sources.
- Establish and maintain quality checks, exception handling, and monitoring; proactively identify issues, perform root-cause analysis, and implement sustainable fixes.
- Communicate complex technical concepts in explicit, concise terms for non-technical audiences; prepare user guides, runbooks, and release notes to support adoption and Business As Usual (BAU) handover.
- Uphold standards for documentation, code review, and change management; contribute to reusable assets and best practices across the Transformation team.

Required qualifications, capabilities and skills:
- 2+ years of hands-on Alteryx experience building robust,

📌 Operations Automation Associate (Mumbai)
🏢 JPMorganChase
📍 Mumbai