Key Responsibilities
- Resolve order, product, delivery, and payment-related issues
- Coordinate with internal teams (operations, logistics, tech) for quick resolutions
- Maintain accurate records of customer interactions
- Handle complaints with empathy and provide proper solutions
- Share customer feedback and insights with the team to improve service
- Ensure high customer satisfaction and response quality

Requirements:
- Good written and verbal communication skills
- Basic knowledge of e-commerce/customer support tools preferred
- Problem-solving attitude and patience
- Basic Excel/Google Sheets knowledge
- Willingness to work in shifts (if required)

What We’re Looking For
- Customer-first mindset
- Quick learner and team player
- Organized and detail-oriented
- Positive and professional approach

Perks
- Friendly work environment
- Growth opportunities
- Performance-based incentives

Job Types: Full time, Permanent, Fresher

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Experience Associate (Vadodara)
🏢 Mr Technology
📍 Vadodara