Requirements and Skills:
Solid working knowledge of the Microsoft Office Suite products

(MS Word and Excel etc.)
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with school ERP domain
- Experience in using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience while handling challenging situations
- Comfortable to visit various schools

Must have their Desktop or Laptop

Responsibilities:
- Responding to customer queries in a timely and accurate way,
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions
- Monitor customer complaints and reach out to provide assistance




- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and

Pay: ₹18,000.00 - ₹24,000.00 per month

Application Question(s):
- Do You have Laptop and Internet Connection
- Current Location?
- Current/Last CTC?
- Are you good in english communication?
- Do you have bike?

Experience:
- Customer Support: 1 year (preferred)

Willingness to travel:
- 50% (required)

Work Location: Remote

📌 Customer Support Executive (Surat)
🏢 eduTinker
📍 Surat