Customer Relations Executive

Byhand is seeking a dedicated and detail-oriented Customer Relations Executive to manage customer interactions across multiple platforms and ensure a seamless, high-quality customer experience.

Key Responsibilities
- Manage and address messages, comments, and product-related queries on platforms such as Instagram and Facebook
- Coordinate with internal teams including sales, dispatch, and production to resolve customer concerns and ensure timely order fulfillment
- Monitor and follow up on order statuses, exchanges, returns, and complaints through to resolution
- Maintain accurate records of all customer interactions and update CRM systems regularly
- Ensure consistent and professional communication across all customer touchpoints




- Identify recurring issues or feedback and report insights to relevant teams for continuous improvement

Preferred Qualifications
- 2-4 years of relevant experience in customer service, social media management, or a similar role
- Prior experience in retail, fashion, or e-commerce environments is preferred
- Robust written and verbal communication skills
- Ability to manage multiple tasks efficiently in a fast-paced environment
- High attention to detail and a solution-oriented approach.

Job Types: Full-time, Fresher, Permanent

Pay: From ₹10,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (Kochi)
🏢 BYHAND
📍 Kochi