We are looking for a proactive and customer-focused Customer Care Executive to manage customer interactions, coordinate service follow-ups, and support customer satisfaction initiatives. The role requires excellent communication skills, strong attention to detail, and the ability to maintain professional relationships with customers while ensuring smooth coordination with the service team.

Key Responsibilities
- Handle inbound and outbound customer calls related to service appointments, reminders, and follow-ups.
- Conduct service reminder calls and post-service feedback calls to ensure customer satisfaction.
- Record customer feedback, complaints, and service-related concerns in the system and coordinate with the service team for timely resolution.
- Maintain regular communication with customers regarding service updates and pending cases.
- Ensure accurate maintenance of customer database and call records.
- Assist the dealership in improving Customer Satisfaction Index (CSI) performance.




- Coordinate effectively with Service Advisors and Workshop Teams to provide timely updates to customers.
- Deliver professional, courteous, and customer-oriented service at all times.

Eligibility Criteria
- Graduate in any discipline from a recognized institution.
- Minimum 6 months & above of experience in customer service, tele-calling, or call center roles is preferred.
- Only Experience

Required Skills:
- Strong communication and interpersonal skills:
- Basic computer proficiency (MS Office & Excel):
- Positive customer handling and problem-solving abilities:
- Ability to work in a target-oriented and fast-paced environment:
- Professional attitude and strong customer service mindset

Salary

Benefits
- Professional and structured working environment
- Skill development and training opportunities
- Career growth within the automobile dealership network

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Service Representative (Agarpara)
🏢 premier car world pvt.ltd
📍 Agarpara