Key Responsibilities:
- Provide technical support and assistance to clients using TallyPrime software.
- Handle client queries and troubleshoot issues related to TallyPrime.
- Conduct training sessions for clients on using TallyPrime effectively.
- Understand client customization requirements and design the scope of work.
- Prepare and provide quotes to clients for customization projects.
- Coordinate with developers to ensure timely completion of customization projects.
- Test customized solutions to ensure they meet client requirements.
- Deliver and implement customized solutions to clients.
- Maintain accurate records of client interactions and support activities.
- Collaborate with the team to improve support processes and client satisfaction.
Qualifications:
- Undergraduate/ Graduate/Any Diploma or Postgraduate (B. Com Preferred)
- Good Communication, Presentation & Interpersonal Skills
- Proficient in using Microsoft Office.
- Passion for the SaaS industry and its best practices
- Strong desire to learn along with professional drive.