Job Information:
Date Opened

02/16/2026

Industry

Financial Services

Job Type

Full time

Work Experience

2-3 years

City

Hyderabad

State/Province

Telangana

Country

India

Zip/Postal Code

500001

Job Title: L1 Application Support Engineer

Department: IT Services

Location: Hyderabad

Work Mode: WFH (Night Shift)

Experience: 2-4 Years

Role Overview:
Requirements:
Key Responsibilities:
- Handle and resolve L1 support tickets using Freshservice (incident & service request management).
- Perform data correction activities as per business requirement and approvals.
- Write, update, and optimize SQL Server queries for reporting and issue resolution.
- Work on SQL Server objects including:
- Joins
- DML operations (Insert/Update/Delete)
- Stored Procedures
- Triggers




- Identify recurring issues and suggest improvements to reduce ticket volume.
- Coordinate with internal teams (Dev / QA / DB) for escalations and resolution.
- Maintain proper ticket documentation, root cause notes, and resolution steps.

Required Skills & Qualifications:
- 2+ Experience in ticketing tool (mandatory / preferred).
- Robust hands-on experience in SQL Server:
- Joins, DML, query updates
- Stored procedures, triggers
- Basic understanding of production support, incident management, and troubleshooting.
- Strong communication skills (ticket updates, user coordination).

Preferred Qualification:
- Knowledge of.NET and C#
- Exposure to ITIL practices (Incident/Problem/Change Management)

📌 Application Support (Hyderabad)
🏢 Tekfriday
📍 Hyderabad