Job Details:
Primary Duties and Responsibilities:
- Provide production support, analyze, and resolve common production errors caused by routing issues, translation errors, data discrepancies, connectivity failures, and configuration issues.
- Work closely with business users and partners for the resolution of production issues.
- Monitor transactional activity within the Cencora multi-platform/multi-setting EDI system.
- Work with service providers to ensure business-critical EDI transactions are received, sent, and delivered, and SLAs are met.
- Use standardized tools, SOPs, and rule sets to ensure service delivery, provide optimal communications, and record analytical information needed for the continuous improvement cycle.
- Develop and optimize business processes in support of partner onboarding and other EDI organizational tools.
- Support other Cencora EDI teams with both day-to-day issues and project activities.
Educational Qualifications:
- Bachelor’s degree in computer science, Information Technology, or any other related discipline, or equivalent related experience.
Work Experience:
- 4+ years of experience in B2B integration, implementation, and support experience utilizing EDI products.
- Strong experience with IBM Sterling Integrator or Axway B2B Interchange.
- Prior experience using Axway to support data exchange is preferred.
- Experience with handling most EDI formats is a must, including ANSI X12 and EDIFACT.
- Knowledge and experience troubleshooting SAP IDOC data-related issues.
- Experience in developing, implementing, and supporting business flows within EDI.
Skills & Knowledge:
- Behavioral Skills:
- Critical Thinking
- Detail Oriented
- Impact and Influencing
- Interpersonal Communication
- Multitasking
- Problem Solving
- Time Management
- Technical Skills:
- Understanding of ANSI X12 EDI standards and knowledge of EDI Integration.
- Understanding of production support, support structure, ticketing tools like ServiceNow, shared mailbox
📌 Administrator Iii (Pune)
🏢 Cencora
📍 Pune