Job Title:
Customer Service Representative

Job Summary:
Key Responsibilities:
- Customer Interaction:
- Provide accurate information about products, services, and policies.

Problem Resolution:
- Address and resolve customer complaints or issues promptly and professionally.
- Escalate complex cases to appropriate departments when necessary.

Feedback Collection:
- Gather customer feedback to help improve products and services.
- Report recurring issues to management for resolution.

Team Collaboration:
- Coordinate with internal teams such as sales, logistics, and technical support to meet customer needs.
- Participate in team meetings and contribute ideas for service improvements.

Documentation:




- Maintain detailed records of customer interactions.
- Prepare reports on customer service activities and trends.

Key Competencies:
- Patience and empathy.
- Active listening and attention to detail.
- Multitasking and time management skills.
- Positive attitude and professionalism.

Pay: From ₹18,000.00 per month

Education:
- Higher Secondary(12th Pass) (preferred)

Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

Language:
- English (preferred)
- Hindi (preferred)

Work Location: In person

📌 Customer Service Representative (Krishna Nagar)
🏢 Grinbizz
📍 Krishna Nagar