Work mode
- Onsite (Work from office)
Shift timings
- Night Shift (5PM-2AM)
Job Location - Fazalganj, Kanpur, Uttar Pradesh
We are hiring customer service representatives to manage customer queries and complaints. You will also be asked to do modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide qualified customer support.
Requirements:
- Diploma, general education degree, or equivalent.
- Excellent speaking and writing English skills.:
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support/service.