The Front Office Executive at the Patient Admission Desk is responsible for welcoming patients, managing admissions, handling inquiries, coordinating with clinical departments, and ensuring a smooth and efficient patient registration process while delivering excellent customer service.
Key Responsibilities
- Greet and assist patients and attendants in a polite and skilled manner
- Handle patient registration, admission, discharge, and transfer processes
- Verify patient details, insurance information, and required documentation
- Coordinate with doctors, nurses, billing, and insurance departments
- Maintain accurate patient records in the Hospital Information System (HIS)
- Handle phone calls, appointments, and general inquiries
- Collect admission-related forms and ensure proper completion
- Guide patients regarding hospital procedures, room allocation, and services
- Handle patient concerns or complaints and escalate when required
- Maintain confidentiality of patient information at all times
- Ensure cleanliness and organization of the front desk area
Pay: ₹12,000.00 - ₹16,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund