Croyez Immigration Services
- Job Description

Position Title: Front Office Executive

Work Mode:Work From Office

Location:Pune

Job Summary

The Front Office Executive will provide administrative, coordination, and operational support to ensure smooth daily functioning of the office. The role involves handling documentation, client coordination, internal reporting, data management, and assisting consultants and case processing teams in an organized and compliant manner.

Key Roles & Responsibilities

1. Office Administration

Manage front-office operations including visitor handling, calls, and inquiries

Maintain office records, files, and documentation systematically

Ensure smooth coordination between departments (sales, documentation, processing, finance)

Handle courier management, stationery inventory, and office logistics

Support management with scheduling, meeting coordination, and reporting

2. Client Coordination

Handle walk-in clients professionally and direct them appropriately

Schedule client appointments and follow-ups





Provide basic information regarding documentation requirements and process timelines

3. Documentation & Case Support

Collect, verify, and organize client documents as per immigration checklists

Maintain accurate client files (physical and digital)

Track pending documents and follow up with clients

4. Data Management & Reporting

Update CRM and internal systems regularly

Maintain accuracy of client data, leads, and case progress

Prepare daily and weekly MIS reports

Ensure data confidentiality and compliance with company policies

5. HR & Internal Support

Support HR with attendance tracking, onboarding documentation, and employee records

Assist in leave tracking and internal communication coordination

Maintain discipline and compliance with company policies

6. Compliance & Quality Control

Follow SOPs, internal processes, and regulatory guidelines strictly

Maintain high accuracy in documentation and reporting

Escalate d

📌 Front Office Executive/admin (Pune)
🏢 Croyez Immigration
📍 Pune