Key Responsibilities
- Monitor and respond to comments, messages, and mentions across platforms (Facebook, Instagram, Twitter/X, LinkedIn, etc.).
- Address customer inquiries, complaints, and feedback in a timely and empathetic manner.
- Escalate complex issues to relevant internal teams and ensure follow-up until resolution.
- Maintain a consistent brand voice across all communications.
- Track, record, and report common customer concerns and feedback trends.
- Coordinate with marketing, customer support, and PR teams during campaigns or crisis situations.
- Ensure adherence to response time SLAs (Service Level Agreements).
- Identify potential reputation risks and flag them proactively.
Job Types: Full time, Permanent
Pay: ₹21,000.00 - ₹27,000.00 per month
Work Location: In person
📌 Social Media Response Executive (Ashok Vihar)
🏢 Surya Ethnic fashion India
📍 Ashok Vihar
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