Position: Customer Support Desk (CBS10FT RM 3890)

General Purpose
Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.

Responsibilities

Scrutiny/review of Call / Complaints
- Type of call as Commissioning call, Under warranty, Chargeable, FOC etc.
- Communicate & define type of defect & related actions.
- Understanding & Briefing PO terms for under warranty services
- Ensure recovery of Old outstanding payments if any.

Ensure availability of materials, Tools, safety equipment’s required for the visit.

Identify & Ensure availability of supporting manpower, CSD employee matrix for allocation of projects

Travel plan, booking, reservations.

Communication with customer before visit.

Daily work progress report to Customer Support Desk.

Handling Subcontractors & monitoring work progress.

Receipt of Work completion / Service report in line with PO.

Post visit status report & pending actions, if any.

Reporting - completion % V/s Total supply quantity of project.





Ensure all received / issued materials returned to stores / QA.

Report non-conformity observed at site & root causes for defect.

Focus on - Escalated, High impact & repetitive complaints.

Development of subordinates by giving Technical Training / site briefing.

Payment recovery

Follow up for outstanding payments within visited region (as per input received from backup desk).

Education and Experience

Relevant bachelor’s degree, Diploma.

Preferably experience in Customer service > 1 Year or with similar profile.

Should have valuable English, Hindi communication both in verbal and written.

Should be initiator and self-motivated.

Ready to travel as per requirement.

Key Competencies

communication skills

supervisory skills

problem analysis and problem-solving

planning and organizing

initiative

flexibility

*

Job Category:Others

Job Type:Full Time

Job Location:Pune

Experience

📌 Customer Support Desk (Pune)
🏢 Source right
📍 Pune