Job Summary:
Roles & Responsibilities:
- Provide technical support to customers over voice calls in a professional and timely manner
- Handle inbound and outbound calls, addressing customer queries and technical issues
- Troubleshoot hardware, software, and network-related problems
- Deliver excellent customer service and ensure customer satisfaction
- Document customer interactions and maintain accurate records
- Escalate complex issues to the appropriate teams when necessary
- Follow standard operating procedures and maintain quality standards
- Meet performance metrics such as response time, resolution time, and customer satisfaction

Required Qualifications:
- Bachelor’s degree in any discipline
- Minimum 2 years of experience in client handling or customer support
- Proven experience in over-the-call (voice) support roles
- Experience in international voice process is a strong advantage
- Excellent verbal and written communication skills
- Strong problem-solving and troubleshooting abilities
- Ability to work in a fast-paced and dynamic environment




- Basic technical knowledge (IT, software, networking, or related field preferred)
- Comfortable working in rotational shifts (if applicable)

Preferred Skills:
- Proficiency in English and Hindi; additional languages are an asset
- Strong interpersonal and active listening skills
- Ability to handle difficult customers professionally
- Proficiency in Microsoft Excel, Google Sheets, and MS Office
- Familiarity with CRM software and customer support tools
- Team player with a positive attitude

Why Join Us:
- Prospect to work in a dynamic and growth-oriented environment
- Skill development and career advancement opportunities
- Supportive team culture

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

Ability to commute/relocate:
- Chembur, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Education:
- Bachelor's (required)

Experience:
- Client F

📌 On- Call Support Agent (Chembur)
🏢 Golumbia Group
📍 Chembur