With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying recent opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.
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You will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence.
How you create impact
You will focus on developing + diversifying business in line with financial + volume targets. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:
- To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.
- To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions.
- To monitor competition by gathering current marketplace information on pricing + products.
- To report customer feedback to the CCL team, supporting resolutions as required.
- To align with CCL colleagues when onboarding new customers.
- To maintain + update the most relevant customer information in internal systems.
- To regularly review customer portfolios with the CCL Managers + team.
- To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL.
What we would like you to bring
- Minimum 4 - 5 years work experience in sales, particularly in the freight forwarding industry.
- Must have a strong local customer base and market intelligence.
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