Key Responsibilities
- Prepare and issue quotations, sales orders, proforma invoices, and order confirmations.
- Coordinate with production, planning, and dispatch teams to meet committed delivery timelines.
- Monitor production schedules against sales orders.
- Track dispatch status and share updates with customers and the sales team.
- Resolve delivery-related issues in coordination with logistics.
- Act as the primary point of contact for order-related customer queries.
- Provide timely updates on order status, dispatch, and documentation.
- Maintain skilled communication to enhance customer satisfaction.
- Prepare daily, weekly, and monthly sales MIS reports.
- Coordinate with the accounts team for invoicing and payment follow-ups.
- Track outstanding payments and credit notes as required.
- Support resolution of billing discrepancies.
- Ensure smooth information flow between sales, factory, and logistics.
- Prepare and maintain sales-related documents such as quotations, proforma invoices, sales orders, and order confirmations.
- Maintain customer records, pricing details, and sales data in ERP/CRM systems.
- Handle customer queries, follow-ups, and after-sales coordination professionally.