06 Sep
|
Shashank Auto
|
Muzaffarpur
06 Sep
Shashank Auto
Muzaffarpur
Incharge of customer care back office. - Accountable for CCCF management, MIS, concern age analysis and other reports. - Monitoring Top 2 Box ratings, analyse root causes for dissatisfaction and driving corrective and preventive actions. - Accountable for keeping high standards of housekeeping in customer interaction areas (e.g. Reception, Customer Lounge, etc.) - Drive service marketing activities through tele-calling to improve vehicle retention. - Planning customer events / clinics to build solid relationship with customers. - Pareto analysis of customer concern by using 7 QC tools. - Upkeep of process circular file and sharing with all concerned.
📌 CRM Service (Muzaffarpur)
🏢 Shashank Auto
📍 Muzaffarpur