Job Title: Online PD Verification & Customer Support

Job Summary

Key Responsibilities

1. Online PD Verification Management
- Handle and manage Online PD verification profiles.
- Conduct telephonic or virtual PD verification when required.
- Ensure accuracy and completeness of submitted documents.
- Maintain proper records and update internal systems regularly.
- Flag discrepancies or suspicious information to the reporting manager.
- Acknowledge complaints within defined TAT (Turnaround Time).
- Coordinate with internal departments for resolution.
- Maintain complaint logs and ensure timely closure.
- Escalate critical issues as per company escalation matrix.
- Ensure all communications follow company policies and tone guidelines.

Required Skills & Competencies




- Strong verbal and written communication skills.
- Attention to detail and accuracy in verification processes.
- Ability to handle confidential information responsibly.
- Good time management and multitasking ability.
- Problem-solving and customer handling skills.

Qualifications
- Graduate in any discipline (preferred).
- 1-3 years of experience in verification, backend operations, or customer support (preferred).
- Freshers with robust communication skills may also apply.

Pay: From ₹20,000.00 per month

Work Location: In person

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