Handle flight, hotel, and holiday package bookings
- Assist customers with travel enquiries and provide suitable options.
- Coordinate with vendors (hotels, airlines, transport providers)
- Prepare itineraries and share with clients.
- Manage booking confirmations, cancellations, and modifications.
- Ensure all details are correctly updated in CRM systems.
- Follow up with clients for payments and documentation.
- Resolve customer issues and provide timely support.
- Maintain daily sales and booking records.
Skills & Requirements:
- Good communication and customer handling skills.
- Basic knowledge of travel portals and booking systems.
- Attention to detail
- Problem-solving attitude
Preferred Qualifications:
- Graduate (any field)
- Experience in travel industry (0-3 years or more depending on role)
Additional Expectations:
- Ability to upsell travel packages
- Positive coordination with internal teams
- Flexible with shifts during peak travel seasons