JLL supports the Whole You, personally and professionally.
Role Description:
The Amenities Workplace Enabler is responsible for creating a delightful, customer-centric experience for the employees of a large upscale premises. This role emphasizes the importance of Food & Beverage (F&B;) services as a key component of the overall workplace experience. The enabler ensures outstanding service by managing cafeteria operations, engaging with employees, and acting as the single point of contact for daily needs. Working across rotational shifts, the enabler maintains visibility and ensures seamless operations, contributing to a vibrant and engaging workplace.
Key Responsibilities:
- Manage cafeteria floors during peak times, such as evening rush and dinner hours, to ensure efficient service and smooth operations.
- Conduct regular rounds to monitor food and beverage offerings, ensuring machines, cleanliness, and mart essentials are maintained.
- Promote awareness of new food programs, offers, and specialties to employees.




- Address and escalate customer complaints promptly to guarantee swift resolution.
- Gather daily customer feedback to uphold a high POY score and report concerns or patterns to the Assistant Manager.
- Uphold grooming standards set by the organization and ensure compliance with hygiene and safety regulations.
- Build direct relationships with employees and act as the single point of contact.
- Respond to and resolve all feedback within defined Service Level Agreements (SLAs).
- Share observations regarding any misalignment with defined guidelines of the allocated area.
- Execute employee engagement events and participate in promotional activities that align with client expectations.
- Foster an environment that supports teamwork, cooperation, performance excellence, and personal success.
- Support client-specific initiatives such as technology roll-outs, benchmarking, and best practices.
- Conduct periodic connects with points of contact from different

📌 Workplace Experience Enabler (Bengaluru)
🏢 JLL
📍 Bengaluru