Customer Support Executive

Process: International - Chat & Voice
Employment Type: Full-Time
Work Mode: Work From Office

Role Overview

We are seeking agile and customer-oriented professionals to join our International Customer Support Team. This role involves assisting global customers through chat (70%) and voice (30%), ensuring timely resolution of queries while delivering an exceptional customer experience.

Key Responsibilities
- Manage international customer interactions via chat and voice in a professional manner
- Resolve customer issues related to bookings, payments, and account support
- Provide accurate information while demonstrating empathy and problem-solving skills
- Maintain high standards of service quality and comply with company policies
- Achieve individual and team performance targets for quality, productivity, and customer satisfaction
- Document customer interactions accurately in internal systems

Eligibility & Requirements
- Education:



Minimum 12th / +2 / Graduate (Any Stream)
- Experience:
- Freshers with excellent English communication skills are welcome
- Minimum 1 year of experience in international customer support is preferred
- Skills Required:
- Excellent verbal and written English communication
- Strong customer handling and multitasking abilities
- Basic computer proficiency

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Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:
- Provident Fund

Education:
- Bachelor's (required)

Language:
- English (preferred)

Location:
- Kolkata, West Bengal (required)

Work Location: In person

📌 Customer Care Executive (Kolkata)
🏢 10xgrowthaccelerator
📍 Kolkata