Job Title

Operations Manager - Outreach Program

Location

Dharampur, Gujarat

Reporting To

Head - Outreach Operations

Job Summary

The Operations Manager - Outreach Program is a senior leadership role responsible for driving the vision, integrity, and impact of educational initiatives across tribal and underserved regions. As the organization enters a phase of consolidation, this role requires a systems-focused, quality-oriented professional who can strengthen existing programs through process refinement, outcome-based evaluations, and meaningful stakeholder partnerships.

Educational Qualifications

Essential:
- Postgraduate degree in Education, Rural Development, or a related field

Preferred:
- Certifications in Project Management
- Quality Systems (ISO, Six Sigma, etc.)
- Education Leadership or Social Impact Evaluation

Experience
- Total: Minimum 8 years of skilled experience
- Relevant:
- 5+ years in educational outreach, program management, or social-sector leadership
- Proven experience in quality assurance, process audits, and impact evaluation




- Experience working with government stakeholders, educational institutions, or non-profits is highly valued

Core Responsibilities (KRAs)1. Program Consolidation & Quality Enhancement
- Strengthen and systematize multiple outreach projects to ensure consistency and quality of delivery across 250+ schools
- Develop and institutionalize SOPs, quality checklists, and review frameworks
- Shift focus from numerical expansion to depth of impact, sustainability, and beneficiary satisfaction

2. Monitoring, Evaluation & Reporting
- Establish clear performance metrics for all outreach programs (Pre-Vocational, Vocational, Magic Touch, Udyam, Unnati, Urja, Teacher Training)
- Oversee development of monthly dashboards, field logs, impact stories, and MIS reports
- Ensure data integrity and readiness for third-party evaluations or donor audits

3. Team Capacity Building & Leadership
- Lead and mentor a team of 60+ mem

📌 Outreach Program (Dharampur)
🏢 K-10 School
📍 Dharampur