Company Overview: (BizPay ) We are a fast-growing fintech startup providing secure and seamless payment gateway solutions to businesses across e-commerce, retail, and enterprise sectors. Our platform enables online payments, UPI, cards, net banking, wallets, and real-time settlements with advanced analytics and fraud prevention systems.
Responsibilities:
- Key Responsibilities
1. Merchant Onboarding & Integration
- Manage end-to-end onboarding of recent merchants.
- Coordinate API integration between merchant and tech team.
- Assist merchants with KYC documentation and compliance.
- Ensure smooth go-live and first transaction success.
2. Payment Flow & Technical Understanding
- Understand complete payment flow (Customer → Gateway → Bank → Settlement).
- Monitor transaction success rates and decline reasons.
- Coordinate with banks and tech teams to resolve payment failures.
- 3. Merchant Relationship Management:
- Act as SPOC for assigned merchant accounts.
- Conduct regular performance review calls.
- Provide insights on improving transaction success rates.
- Share updates on new features (UPI AutoPay, EMI, subscription billing, etc.).4. Issue Resolution & Escalation Management
- Manage merchant tickets and ensure SLA adherence.
- Identify root causes for transaction failures.
- Escalate technical issues internally and track until closure.
- Ensure zero compliance or settlement escalations.
5. Retention & Revenue Growth
- Identify upsell opportunities (value-added services, fraud tools, analytics).
- Work with sales team for merchant account expansion.
- Monitor churn risk and ensure timely intervention.
- Support renewal and pricing discussions.
6. Reporting & Analytics
- Analyze transaction trends, volume growth, and chargeback ratios.
- Prepare monthly merchant performance reports.
- Track KPIs such as:
- Transaction Success Rate (TSR)
- TAT for issue resolution
- Merchant Retention Rate
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