Job Title: Client Support Executive (Immediate Joiner Only)

Location: Andheri West, Mumbai
Work Mode: Work From Office | Full time
Working Days: Monday to Saturday (6 Days)
Timing: 11:00 AM - 8:00 PM
CTC: ₹3.5 - ₹4.5 LPA
Experience Required: Minimum 3.5 Years

About Wildglow Cosmetics Pvt. Ltd.

Wildglow Cosmetics Pvt. Ltd. is a fast-growing Korean Skincare brand established in 2020. Known for innovation, quality, and affordability, Wildglow has built a strong presence in India’s e-commerce skincare space and aims to be among the Top 3 skincare brands in India.

Key Responsibilities
- Handle Non-Delivery Reports (NDR) and coordinate with logistics for resolution
- Manage Return-to-Origin (RTO) cases and ensure successful closures
- Follow up on Abandoned Calls and ensure service recovery
- Conduct Customer Feedback Calls and document insights
- Coordinate with Logistics, Operations & Internal Teams for issue resolution
- Maintain accurate records in CRM systems
- Provide timely updates and clear communication to customers

Required Skills & Qualifications




- Minimum 3.5 years experience in customer support (E-commerce preferred)
- Hands-on experience with NDR, RTO, Abandoned Calls & Feedback calls:
- Strong verbal & written communication skills
- Ability to resolve issues calmly and efficiently
- Familiarity with CRM tools & support systems:
- Excellent multitasking and time-management skills
- Team-first mindset (attitude matters)
- Experience in handling customer service metrics
- Understanding of customer feedback and process improvement
- Ready to join immediately and work from office in Andheri West

Important Note

Only Immediate Joiners will be considered

Pay: Up to ₹40,000.00 per month

Application Question(s):
- Are you an immediate joiner and can join within 7 days?
- Are you comfortable working from office in Andheri West (no WFH)?
- Do you have minimum 3.5 years of experience in Customer Support?
- Are you comfortable with 6 days working (Monday to Satu

📌 Client Relationship Executive (Andheri West)
🏢 Wildglow cosmetics
📍 Andheri West