DESCRIPTION

Job Summary

This role is a customer-focused individual contributor responsible for managing Condition Based Maintenance (CBM), engine health monitoring, and customer coordination activities at site locations. The position supports high equipment availability through proactive maintenance planning, failure analysis, diagnostics, and close collaboration with customers, OEMs, internal stakeholders, and field service teams. The role also contributes to continuous improvement, documentation accuracy, and customer satisfaction while ensuring strict adherence to Health, Safety & Environmental (HSE) standards.

Key Responsibilities Customer & Stakeholder Management
- Conduct monthly MOMs and OEM review meetings with customers (including Tata Hitachi and site stakeholders).
- Build and maintain robust customer relationships by ensuring timely communication, issue resolution, and proactive engagement.
- Coordinate major breakdown engagements including engine, radiator, hydraulic cooler issues, and HO-assigned campaigns.




- Identify additional service and support opportunities with customers.

Condition Based Maintenance (CBM) & Reporting
- Manage CBM execution for contract and non-contract engines, including monthly PM visits, audits, and executive summaries.
- Audit a defined percentage of CBMs monthly and ensure corrective actions are closed.
- Maintain CBM trackers for oil samples, ECM images, failure trends, engine availability, quotations, POs, and HMR updates.
- Prepare one-page summaries for contract and warranty failures and track failed parts for TSRs.
- Perform failure trend analysis and provide spare parts stock recommendations.

Technical Support & Diagnostics
- Perform and support complex diagnostics, preventive maintenance, repairs, overhauls, and rebuilds at customer sites.
- Escalate unresolved technical issues to product specialists while ensuring timely customer response.
- Validate repairs and document findings accurately in service management

📌 Engine Field Service Technician (Jamshedpur)
🏢 Cummins
📍 Jamshedpur