Hi Connections

Teamware is hiring for Client Service Operations /AML and KYC Manager role

Experience:12+years

Location:Mumbai(Powai)

NP:Immediate joiners

Interview mode:Face to Face

JD:

Client Service Operations

Level: L3

Attaching the JD again for your reference. We want the candidate to posses strong working knowledge on AML/KYC and Transaction monitoring field along with any of these compliance monitoring tools such as and LexisNexis, worldcheck etc

The responsibilities include but are not limited to:

Operations Management

1. Lead and manage multiple AML/KYC/Transaction Monitoring/Fraud Alert Remediation projects, ensuring timely delivery with >
99% quality.
2. Actas the domain SME on AML, KYC, TM, and Fraud investigations—guiding the team and resolving escalations.
3. Oversee end‑to‑end delivery for 4–5 major accounts, including planning, resourcing, execution, and reporting.
4. Interpret regulatory requirements and policy changes (FATF, USA PATRIOT Act, EU AMLD, FCA, APAC AML, etc.) and translate them into updated SOPs and workflows.
5.



Ensure all methodologies, tools, and procedures are documented accurately and kept up to date.
6. Monitor operational KPIs, SLAs, and productivity dashboards;
implement corrective measures where needed.
7. Partner with Business Units globally to support seamless transitions, migrations, and onboarding of recent processes.
8. Develop, implement, and monitor daily reports on key performance indicators, ensuring timely communication with relevant stakeholders

Team Management

1. Lead a team of 15+ analysts and quality control reviewers, ensuring optimal resource allocation and performance.
2. Conduct structured coaching, mentoring, weekly check‑ins, and formal performance evaluations.
3. Maintain team attrition below 10% annually and proactively identify early warning signs.
4. Drive employee engagement, development, and retention;
maintain Pulse survey score ≥80%.

Stakeholder & Client Management

1. Build and maintain s

📌 Compliance Operations Manager (Mumbai)
🏢 Teamware Solutions
📍 Mumbai