Support Engineer
Location: Bangalore
Mode: Hybrid
About Josys
Josys is a up-to-date AI-native identity security and governance platform. Enterprise AI adoption has made identity the fastest-growing attack surface, and the hardest to govern. Josys discovers, governs, and secures every identity - human, machine, and AI agent - across every application in the enterprise, allowing security and IT teams to surface risk, control access, and remediate identity threats in real-time. Trusted by over 1,000 organizations and MSPs worldwide, Josys turns identity from the fastest-growing attack surface into an autonomously governed advantage.
For more information, visit josys.com .
About the Role
We are looking for an experienced Technical Support Engineer to join our growing support organization in India.
This role is focused on resolving complex technical issues for our B2B customers and requires someone who is highly hands-on with debugging and troubleshooting. You will work closely with customers to investigate escalated issues, identify root causes, and drive them through to resolution.
You will also work closely with Engineering and Product teams to investigate product issues, reproduce bugs, and improve the overall customer experience.
What You'll Do
- Own and resolve complex Tier 2 technical support issues from investigation through resolution.
- Troubleshoot and debug customer issues by analyzing logs, API responses, system behavior, configurations, and other technical information.
- Investigate issues independently, identify root causes, and determine the appropriate path toward resolution.
- Reproduce customer issues in test or controlled environments when required.
- Manage technical escalations and ensure issues are properly prioritized, tracked, and driven to closure.
- Work closely with Engineering and Product teams to investigate bugs, identify root causes, and drive technical issues toward resolution.
- Communicate clearly with customers throughout the troublesho
📌 Support Engineer (India)
🏢 Josys
📍 India