Job Description

Job Title: Jira Atlassian L2 Support Engineer

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Location: Gurugram / Pune

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Working hours: 2pm to 11pm and 3pm to 12am

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Employment Type: Full time

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Work days : Monday to Friday (Hybrid )

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Job Summary:

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We are looking for an experienced and detail-oriented Jira Atlassian Level 2 Support Engineer to join our IT support team. This role is responsible for providing advanced technical support for Atlassian tools (primarily Jira, Confluence, Bitbucket), handling escalations from L1, and ensuring optimal performance, configuration, and usability of the Atlassian ecosystem

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Responsibilities:

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- Provide Level 2 technical support for Jira, Confluence, Bitbucket, and other Atlassian tools.
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- Investigate and resolve issues escalated from Level 1 support in a timely manner.
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- Troubleshoot workflows, permission schemes, custom fields, and other configurations in Jira and Confluence.
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- Monitor system performance and health, identifying and resolving issues proactively.
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- Assist in user and group management,



project configurations, and automation rule setups.
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- Collaborate with cross-functional teams (DevOps, QA, Project Managers) to support integration and usage of Atlassian tools.
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- Maintain documentation for common issues, solutions, and configuration guides.
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- Escalate complex issues to Atlassian support (Level 3) or internal development teams as needed.
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- Assist in plugin installations, upgrades, and minor tool customizations.
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- Participate in Atlassian system maintenance and patching activities.
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Requirements:

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- 2–4 years of experience in Atlassian Jira/Confluence/Bitbucket support or administration.
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- Solid understanding of Jira project schemes, workflows, issue types, and permission models.
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- Familiarity with Jira Service Management (JSM) and Confluence administration.
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- Experience in troubleshooting Atlassian Marketplace apps/plugins (e.g., ScriptRunner, Xray, e

📌 Jira AtlassianSupport Engineer (Pune)
🏢 Stratacent
📍 Pune