? Customer Success Manager (Bengaluru)

About Convin
Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences.
We’re trusted by leading brands like Urban Company, Physics Wallah, ICICI Lombard, SBI Life, Shaddi.com, Bajaj and Niva Bupa, Aditya Birla Group Etc. across industries such as EdTech, FinTech, HealthTech, Hospitality, Travel, and BPO.

Highlights:
Raised $6.5M in Series-A (2024) and $2.1M seed funding (2022)
Featured in LinkedIn’s Top Startups list
Ranked Top 20 Software Companies in India by G2
Best Speech & Conversation Analytics Company at CX & DCX Summits

Job Description:
We are seeking a highly skilled, experienced, and passionate Sr. Customer Success Manager (CSM) to join our dynamic team. This individual will play a pivotal role in maintaining client relationships, ensuring product adoption, driving value realization,



and promoting upsell/cross-sell opportunities. You will be responsible for the retention of our clients, as well as facilitating regular interactions with decision-makers and weekly sync-ups with client POCs.

Responsibilities:
• Foster client relationships and work towards maintaining high retention rates. Understand client needs and issues and provide solutions promptly.
• Ensure clients understand and effectively use Convin's suite of products. Conduct training sessions, webinars, or workshops as necessary.
• Demonstrate the value of our software to clients, ensuring they fully realize the potential and perks of our services. Measure and track value delivered to clients to drive customer success and loyalty.
• Identify opportunities to upsell or cross-sell based on customer needs and usage patterns. Work closely with the sales team to facilitate these opportunities.
• Engage with key decision-ma

📌 Customer Success Manager (Bengaluru)
🏢 Convin
📍 Bengaluru