The Manager oversees the development and implementation of quality frameworks, ensures the institution remains compliant with regulatory bodies and leads the operational delivery of high-stakes assessments.
Key Responsibilities
Quality Assurance (QA) & Enhancement Framework Management: Develop and maintain the Institutional Quality Handbook, ensuring all policies align with national standards. Program Validation: Lead the approval process for recent courses and the periodic review of existing ones to ensure academic rigor. Student Voice: Oversee student feedback mechanisms (surveys, focus groups) and ensure the " You Said, We Did" cycle is completed. Annual Monitoring: Manage the annual program monitoring process, identifying trends in student achievement and progression.
Academic Governance Committee Leadership: Serve as the secretary or lead advisor to the Academic Board and sub-committees (e.g., Learning & Teaching Committee).
Regulatory Compliance: Act as the primary point of contact for external regulatory bodies and lead on statutory returns. Policy Development: Draft, review, and implement academic regulations, including codes of practice on academic integrity and appeals. Audit Readiness: Coordinate internal and external audits to ensure the institution is "inspection-ready" at all times.
Examinations & Assessment Operational Oversight: Manage the end-to-end examination cycle, from paper moderation and scheduling to the secure storage of scripts. Integrity & Misconduct: Lead the investigation process for academic malpractice (plagiarism, exam cheating) and chair disciplinary panels. Board of Examiners: Manage the " Exam Board" process, ensuring that marks are calculated accurately and awards are conferred according to regulations. External Examiners: Oversee the recruitment, briefing, and reporting process for External Ex