India | Remote Full time | UK business hours Product Support Analyst | Product Support Consultant | Application Support Analyst | EHR Support | EMR Support | Saa S Support | Customer Tickets | Production Support About the role Script Assist is hiring junior Product Support Analysts to support customers using a complex healthcare Saa S platform. We are particularly interested in people currently or recently working in roles such as: Product Support Analyst Product Support Consultant Product Support Associate Application Support Analyst EHR Support Analyst EMR Support Analyst Software Support Analyst Healthcare Application Support Analyst CX Support Analyst Customer Support Analyst in a software product company Relevant backgrounds include athenahealth, Next Gen Healthcare, Practice Suite, e Clinical Works, Oracle Health / Cerner, Altera Digital Health / Allscripts, MEDITECH, Inter Systems / Trak Care and other EHR, EMR, HIS, healthcare Saa S or B2 B software businesses. Previous healthcare experience is highly attractive but not mandatory. This is software product support,



not generic customer service and not IT helpdesk support. About Script Assist Script Assist is a UK healthcare technology company. Our software supports complex private clinical services and connects clinics, pharmacies, prescribers, patients and operational teams. Our platform contains interconnected:clinical workflowscustomer workflowspermissionsuser rolesstatusesdataintegrationsoperational processescustomer-specific configurations Our Product Support Analysts therefore need to do more than answer tickets. They need to investigate why something happened. What you will do You will: Receive, triage and manage customer support tickets Investigate issues reported within a live Saa S software application Ask customers the right questions to understand the problem Reproduce reported software behaviour Analyse application behaviour and available data Identify whether an issue relates to software, data,

📌 Product Support Analyst (Mount Abu)
🏢 Script Assist
📍 Mount Abu