ServiceNow Architect

Experience: 10+ Years
Relevant ServiceNow Experience: 8+ Years
Role: ServiceNow Architect – ITOM / Platform / Integrations
Location: Remote

Job Summary
We are looking for an experienced ServiceNow Architect with 10+ years of overall IT experience and robust hands-on experience in ServiceNow ITOM, CMDB, Discovery, Service Mapping, Event Management, integrations, and platform architecture .
The candidate will be responsible for designing scalable and enterprise-grade ServiceNow solutions , defining technical architecture and integration strategies, establishing platform best practices, and providing technical leadership across ServiceNow implementations and transformation initiatives.
The ideal candidate should have a strong balance of architecture and hands-on technical expertise , with the ability to work closely with business stakeholders, infrastructure, cloud, DevOps, and application teams.
Key Responsibilities
- Define and own the technical architecture and solution design for ServiceNow ITOM and related platform initiatives.




- Design scalable solutions across CMDB, Discovery, Service Mapping, Event Management, Service Graph Connectors and CSDM .
- Define CMDB architecture, data models, CI relationships, data governance and CSDM alignment .
- Architect integrations between ServiceNow and enterprise systems, cloud platforms and monitoring tools, including AWS .
- Define integration patterns using REST/SOAP APIs, IntegrationHub, Flow Designer, MID Server and Scripted REST APIs .
- Provide architectural guidance on configuration vs customization , ensuring solutions remain scalable, maintainable and upgrade-safe.
- Define and review technical solutions involving JavaScript, Glide APIs, Script Includes, Business Rules and other ServiceNow development components .
- Establish ServiceNow platform architecture standards, development best practices, security and governance frameworks .
- Provide technical leadership for ITSM capabilities including

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