Job Description
Company Description Mesh Entertainment is a full-stack creative marketing agency specializing in real estate.
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nRole Description This is a full time, on-site Customer Service Manager role based in Mumbai.
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nLocation: FORT, MUMBAI
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nWork Expectations:
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- lead and oversee the customer support function, ensuring high levels of client satisfaction and consistent service delivery across all touchpoints.n
- Managing customer service workflows, responding to client inquiries, resolving escalations, monitoring service quality, and tracking key performance metrics.n
- Collaborating with internal design, edit and production teams, analyzing feedback to improve processes, and implementing best practices that enhance the overall client experience.n
- Act as 1 point contact for our clientsn

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nQualifications
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- 1-2 years experience in Customer Service Management and design and marketing agencyn
- Excellent Communication skills, including clear verbal and written communication and the ability to present information to stakeholders.n
- Solid Analytical Skills to interpret customer data, identify trends, and recommend service improvements.n
- Prior experience managing customer-facing teams in marketing, real estate, or a related industry is preferred.n
- Ability to work on-site in Mumbai and collaborate effectively with cross-functional creative and marketing teams.n

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nNO WFH. NO REMOTE JOB
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nEmail: [email protected]

📌 Client Services Manager (Mumbai)
🏢 MESH Entertainment
📍 Mumbai