Job DescriptionKey Qualifications & Skills
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- 7–8 years of experience in SaaS Support, Technical Support, Customer Success, Application Support, or a similar function. N
- Experience managing L1, L2, and L3 support operations/teams . N
- Strong experience in B2B SaaS and enterprise customer support . N
- Prior experience in FinTech, Banking, Lending, Collections, Payments, or Financial Services is highly preferred. N
- Strong understanding of loan/credit collection workflows and payment processes . N
- Good understanding of payment gateways, APIs, integrations, and financial systems . N
- Hands-on experience with support/ticketing tools such as Jira, Zendesk, Freshdesk, or ServiceNow . N
- Working knowledge of SQL and API troubleshooting . N
- Familiarity with cloud platforms such as AWS, Azure, or GCP is a plus. N
- Strong understanding ofincident management, escalation management, SLA management, and RCA. N
- Excellent problem-solving, communication, stakeholder management, and customer-handling skills . N




- Strong people leadership and team management capabilities. N
- Ability to analyze support data, identify trends, and drive operational improvements. N

n nPreferred Qualifications
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- Experience working with FinTech, Banking, Lending, Debt Collection, or Payments products. N
- Understanding of debt collection processes and regulatory/compliance requirements . N
- Experience supporting enterprise B2B SaaS clients . N
- Experience working directly with CTOs, Product, Engineering, and senior client stakeholders. N
- Experience building or scaling a support function from an early stage. N

n nWhat You'll Get
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- Chance to lead and scale the support function for a fast-growing FinTech SaaS company. N
- Direct exposure to the CTO and senior leadership team . N
- Opportunity to work on a technology platform transforming the debt collection and recovery ecosystem . N
- Cross-functional exposure across Product, Eng

📌 Customer Technical Support Manager (Bengaluru)
🏢 Recro
📍 Bengaluru