Job Description
REVIV is a doctor-led IV therapy clinic offering NAD+, glutathione, hydration and recovery protocols, both in-clinic and as an at-home concierge service. We are looking for someone to own the client journey from first enquiry to repeat visit.
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nWhat you'll own
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- Respond to every inbound enquiry (WhatsApp, call, web form, Instagram DM) within 5 minutes during clinic hours.n
- Run consultative conversations that match a client's goal — energy, recovery, skin, immunity, jetlag — to the right protocol, and convert to a booked, paid appointmentn
- Sell multi-session packages and memberships, not just single dripsn
- Manage front-of-house: greet clients, handle check-in, maintain the arrival experience to a five-star standardn
- Coordinate the daily schedule between doctors, nurses and at-home concierge visitsn
- Own the follow-up cycle: post-session check-ins, rebooking, and reactivation of dormant clientsn
- Maintain accurate records in the CRM; report weekly on enquiries, conversion, and revenuen




- Request and follow up on Google reviews from satisfied clientsn
- Escalate all clinical questions to the medical team — never advise on medical suitability independentlyn
- Prepare a Monday-morning handover note before your day off so the clinical team can cover anything time-sensitiven
- Conduct regular staff meetings and training sessions to ensure team alignment with clinic goals.n
- Maintain a clean, safe, and welcoming clinic setting for patients and staff.n

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nYou should have
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- 3–6 years in a client-facing conversion role at a premium aesthetic clinic, dermatology or hair transplant centre, fertility clinic, luxury spa, or five-star hotel guest relationsn
- Comfort explaining wellness and medical concepts in plain language without overclaimingn
- Fluent English & Hindi or Kannada; a third language is a plus.n
- Immaculate personal presentation and phone mannern
- Working knowledge of CRM tools, WhatsApp Busine

📌 Front Desk Manager (Bengaluru)
🏢 REVIV Bengaluru
📍 Bengaluru