Job Description
Role: Director Business Excellence Location: AMR Tech Park - Bangalore Relevant Experience: 20+Years Reports to: VP – Business Excellence Work Mode: WFO / Hybrid Industry: BPM/BPO US Healthcare Mandatory Skills required: TQM & BPO/BPM US Healthcare Global Payer Back Office Operations Job Summary The Director – Business Excellence will lead enterprise-wide Business Excellence, Quality, Transformation, and Operational Excellence across global US Healthcare Payer back-office operations . This role will drive quality, productivity, cost optimization, process transformation, automation, governance, and client value across multiple payer accounts and delivery locations, with a clear focus on noiseless operations and measurable business outcomes . US Healthcare Payer experience, BPO/BPM experience, and Lean Six Sigma Master Black Belt certification are mandatory. Key Responsibilities Business Excellence & Transformation Define and execute the Business Excellence strategy across global payer operations. Lead large-scale process transformation, standardization, automation,



and digital initiatives . Deliver measurable improvements in quality, productivity, TAT, cost, SLA, and customer experience . Build and govern a strategic continuous improvement and transformation roadmap . Lean Six Sigma & Master Black Belt Leadership Serve as the Lean Six Sigma Master Black Belt authority for Business Excellence. Lead enterprise-level DMAIC, Kaizen, Value Stream Mapping, process optimization, and CI programs . Build and mentor Black Belts, Green Belts, and Business Excellence teams. Establish a solid Lean Six Sigma culture, governance, certification, and benefits-realization framework . Quality & Operational Excellence Own the Quality Management framework across payer operations. Establish governance, KPIs, controls, audit mechanisms, and performance standards. Drive defect prevention, root-cause analysis, process controls, and sustained quality improvement . Ensure cons

📌 Director Business Excellence (Bengaluru)
🏢 Sagility
📍 Bengaluru