Job Description
Location : Bangalore
nJob Type : Full-time
nExperience : 1 - 2.5 yrs
nResponsibilities
n● Answering calls and mails to guide customers about Livspace design services and
nproducts for end-to-end home design projects as per the SLA and TAT. ● Assisting
ncustomers while they shop online; guiding them on the best design products for their
nhomes.
n● Inbound & outbound expereince required.
n● Keeping records of customer interactions and different transactions, recording
ndetails of complaints, comments, and inquiries.
n● Follow up with stakeholders to ensure that appropriate action has been taken on
ncustomer requests and complaints
n

n● Escalate unresolved customer requests, pass on grievances to higher departments
nfor further investigation and clarification
n● Make reminder calls to clients, send follow-up emails, and schedule appointments
n● Feedback calls to customers




n● Perform other duties as assigned
n

nKey Requirements
n● Great written and verbal communication skills
n● Positive listener with active problem solving skills
n● Good interpersonal and analytical skills
n● Quick learner and open to learning new channels or processes
n● Flexible with work timings/ schedule and availability.
n● Knowledge of social media platforms
n● E-commerce experience is a bonus
n● Freshers are more than welcome
n● Multitasker with flexibility to work in different work roles.
n● Basic knowledge about home interior design and products would be an added
nadvantage.
n● Prior experience of working with CRM tools such as Freshdesk would be an added
nadvantage.

📌 Customer Support Executive (Bengaluru)
🏢 LivSpace
📍 Bengaluru