International Voice Process Executive
Job Title: Customer Service Executive – International Voice Process
Salary: Up to ₹6 LPA ( Based on last ctc 30% hike)
Working Days: 5 Days Working
Week Offs: 2 Days Off
Process: International Voice / Customer Support
Shift: Rotational shifts, including night shifts
Location: Manyata Tech Park, Whitefield, BTM Layout, Bengaluru
Employment Type: Full-time
Job Summary
We are looking for confident and customer-focused professionals to join our International Voice Process team. The role involves handling international customers over the phone, resolving queries, providing accurate information, and ensuring a high-quality customer experience.
Key Responsibilities
- Handle inbound/outbound calls from international customers.
- Understand customer concerns and provide appropriate solutions.
- Resolve customer queries professionally and within defined timelines.
- Maintain excellent communication and customer service standards.
- Accurately update customer information and call details in the CRM/system.
- Follow company policies,



process guidelines, and quality standards.
- Meet defined targets for productivity, quality, and customer satisfaction.
- Escalate complex issues to the appropriate team when required.

Candidate Requirements
- Excellent spoken English and solid communication skills.
- Comfortable communicating with international customers.
- Good listening and problem-solving abilities.
- Basic computer and MS Office knowledge.
- Willingness to work in rotational shifts/night shifts.
- Freshers and experienced candidates can apply, depending on process requirements.
- Candidates with prior international BPO/voice process experience will have an added advantage.

Compensation & Benefits
- Salary: Up to ₹6 LPA , depending on experience, communication skills, and interview performance.
- 5 days working + 2 rotational weekly offs.
- Opportunity to work with international customers.
- Performance-based growth opportunities.
- Trai

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