And the role details can be presented as:
Position: Service Engineer

Department: Service / Technical

Location: New Delhi - North Region

Employment Type: Full-time

Experience: 3-5 years

Preferred Industry: Medical Equipment / Dialysis Machines

About the Role

Key Responsibilities
- Handle installation and commissioning of dialysis machines independently.
- Provide technical service, troubleshooting, and maintenance support for medical equipment.
- Diagnose and resolve technical issues to ensure maximum customer satisfaction.
- Handle customer complaints and follow standard operating procedures (SOPs).
- Manage local spare-parts inventory and maintain related records and reports.
- Provide support to engineers in other regions during deputation or short-term assignments.
- Prepare and submit weekly and monthly reports to the Team Manager/Supervisor.
- Maintain proper service documentation and follow reporting guidelines and timelines.
- Generate equipment leads from existing as well as new customers.
- Support the Sales and Clinical teams during doctor workshops, CME programs,



product demonstrations, and other customer activities.

Willingness to travel across New Delhi at short notice.

Required Qualifications

Diploma: ECE, Biomedical, Mechanical

OR

B.E./B.Tech: ECE, EEE, Biomedical, Mechanical

Experience:
- Diploma holders: 5+ years of relevant experience
- B.E./B.Tech holders: 3+ years of relevant experience
- Preferably experience working with dialysis machines or other medical equipment.
- Strong troubleshooting and problem-solving skills.
- Basic computer knowledge and good reporting skills.
- Good communication and customer-handling skills.
- Willingness to travel extensively across India.

What We’re Looking For
- Strong hands-on technical skills
- Independent installation and commissioning capability
- Customer-focused approach
- Valuable troubleshooting and problem-solving ability
- Ability to work independently and support regional teams
- Flexibility

📌 Service Engineer (North Delhi)
🏢 Lord's Mark Industries
📍 North Delhi