The Sales Executive will be responsible for managing and growing assigned customer accounts across the automotive, forging and general engineering segments. The role owns the complete order-to-collection cycle — from enquiry and quotation through order execution, dispatch coordination and payment recovery — while acting as the primary link between the customer and KNL's internal PPC, Engineering, Production, Quality, Dispatch and Accounts functions.
3. Key Responsibilities3.1 Customer Management & Business Development
- Manage and strengthen relationships with existing customers in the automotive, forging and metal component segments.
- Visit customer plants and purchase offices regularly to review requirements, resolve issues and identify new business opportunities.
- Identify and develop new customers and current part enquiries within the assigned territory.
- Understand customer requirements and communicate them accurately to the internal Engineering and Costing teams.
3.2 Order Execution & Delivery Coordination
- Track customer purchase orders, schedules and releases; ensure they are correctly loaded into the system.
- Monitor pending order status and drive on-time delivery performance with PPC and Production.
- Coordinate with Dispatch and Logistics for timely material despatch, documentation and delivery confirmation.
- Communicate schedule changes, shortages or delays to the customer proactively, with a corrective action plan.