Dresma is a global SaaS company revolutionizing visual content creation for e-commerce brands. Our mission is to make high-quality, platform-optimized visuals accessible to online sellers of all sizes, empowering them to succeed in competitive marketplaces.
Role Description
Key Responsibilities
- Manage day-to-day operational activities and ensure smooth workflow execution.
- Coordinate with internal teams to ensure tasks are completed efficiently and within deadlines.
- Supervise and manage freelancers/vendor resources for project execution and delivery.
- Act as a point of contact for clients, handling communication, updates, and delivery coordination.
- Ensure timely and accurate delivery of work while maintaining quality standards.
- Monitor team productivity, allocate resources effectively, and optimize operational processes.
- Handle escalations, resolve operational issues, and maintain client satisfaction.
- Work closely with cross-functional teams to improve operational efficiency and workflow management.
- Prepare operational reports, track KPIs,
and provide regular updates to management.
- Maintain proper documentation, process compliance, and SOP adherence.
- Ensure smooth functioning across different/rotational shifts as per business requirements.
- Identify process improvement opportunities and implement best operational practices.
- Manage workload prioritization and ensure effective task delegation.
- Foster a positive, team-oriented, and performance-driven work environment.
Required Skills & Qualifications
- Strong communication and interpersonal skills.
- Excellent client-handling and stakeholder management abilities.
- Proven experience in managing large teams and coordinating multiple projects simultaneously.
- Strong leadership and people management skills.
- Critical thinker with strong problem-solving abilities.
- Good planner with excellent organizational and multitasking skills.
- Ability to work under pressure and meet tight deadlines.
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📌 Assistant Manager (Patna)
🏢 Dresma
📍 Patna