Job Overview

Department overview:
Operational Excellence is a department which sits under Client Services division of OSTTRA (a KKR group company). This department is responsible for working on business transformation projects emanating from Client Services and Product Strategy/ Commercial divisions of OSTTRA and thereby ensuring Operational readiness post Go live.

Key KPIs of this team include delivering projects related to operations efficiency, reduced C/I ratio, cost saves, enhancing customer experience thereby increasing the NPS, enhancing STP in the post trade business thereby going towards "low touch", streamlining various business processes within OSTTRA for a unified next generation operations strategy, addressing risk mitigation and regulatory projects coming from financial services post trade industry.

The day-to-day responsibilities of this team include collaborating with the various Operations functions within OSTTRA to identify improvement opportunities related to people, processes and tools. The team is responsible for conducting business process analysis,



identifying gaps and improvements, gathering requirements for change, researching comparative solutions, performing benefits assessment and prioritizing delivery based on enhanced customer experience, decreased costs and minimized risk.

Operational excellence professionals work in a fast-paced environment where the main objective is to execute prioritised projects of Operational excellence/ business transformation, with mínimal handholding, and ensure realisation of benefits linked to the department KPIs with extreme sense of urgency and attention to detail.

Duties & accountabilities:
- Analyse recent project requirements with product and business analysis teams
- Review business requirements, functional requirements, JIRA stories and any other supporting materials
- Produce project assessments and estimates to review with Operations Management
- Partner with Operations and Application Support tea

📌 Sr. Associate Change Management (Gurugram)
🏢 Osttra
📍 Gurugram