JOB DESCRIPTIONPosition: Housekeeping SupervisorDepartment:
Housekeeping

Reports To:
Executive Housekeeper / Housekeeping Manager

Location:
Hotel Premises

Job Summary:
The Housekeeping Supervisor is responsible for supervising housekeeping operations, ensuring cleanliness, hygiene, and maintenance of guest rooms, public areas, banquet spaces, and back-of-house areas as per hotel standards. The role involves team supervision, room inspections, guest satisfaction, inventory management, and maintaining operational efficiency.

Key Responsibilities:Room & Area Supervision
- Supervise cleaning and maintenance of guest rooms, corridors, banquet halls, lobby, public areas, and staff areas.
- Conduct room inspections before guest check-in and after cleaning.
- Ensure housekeeping standards are maintained as per hotel SOPs.
- Coordinate with maintenance department for repairs and upkeep.

Team Management
- Prepare daily duty rosters and allocate work assignments to housekeeping staff.
- Supervise Senior GSA, GSA, room attendants, and housekeeping associates.




- Train and mentor housekeeping staff on cleaning procedures, grooming, and service standards.
- Monitor staff attendance, discipline, grooming, and productivity.

Guest Service & Complaint Handling
- Ensure prompt response to guest housekeeping requests.
- Resolve guest complaints related to cleanliness and housekeeping services efficiently.
- Ensure guest satisfaction by maintaining service quality and room readiness.

Inventory & Linen Control
- Monitor stock of linen, guest supplies, toiletries, cleaning chemicals, and housekeeping materials.
- Maintain housekeeping inventory records and minimize wastage.
- Ensure proper linen handling, storage, and laundry coordination.

Operational Coordination
- Coordinate with Front Office for room status updates (vacant, occupied, check-in/check-out).
- Coordinate with Banquet and F&B; departments for event setup and cleanliness.
- Ensure smooth daily housekeeping operations.

📌 Housekeeping Supervisor (Rajgir)
🏢 Tathagat Ashok
📍 Rajgir