Application Production Support
- Perform production fixes including troubleshooting with technology and business partners through solution implementation and validation.
- Coordinate with upstream/downstream systems for issue resolution, scheduling, and change notifications.
- Monitor job run times and tune performance to meet SLAs/OLAs.

Operational Performance
- Support daily/weekly/monthly/annual business processes requiring close collaboration between IT and business teams.
- Manage batch cycles, code promotions, and release implementations.Architecture Efficiency
- Ensure architecture currency through updates and maintenance aligned with enterprise standards.
- Identify and implement automation opportunities to improve efficiency and reduce manual effort.
- Documentation Knowledge Management
- Maintain system and process documentation including CMDB audits, SMTD reviews, system runbooks, and security diagrams.
- Update knowledge bases including process and procedures documentation to reflect current operational practices and technical configurations.




- Vendor Compliance Coordination
- Collaborate with software vendors to resolve hosted solution issues including patching, packaging, and firewall coordination.
- Respond to infrastructure and compliance surveys (e.g., CSCI, CMDB Security Profiles).
- Support legal/regulatory requirements including SOX testing, CIP remediation, and segregation of duties.
- Project Portfolio Support
- Provide support for strategic initiatives
- Perform small enhancements as directed by business or leadership.
- Disaster Recovery Risk Management
- Support CIP initiatives and Vulnerabilities Remediation.
- Reporting Communication
- Prepare and present operational status reports (e.g., MOR decks, WSRs) to leadership.
- Communicate production health, open issues, and improvement opportunities to stakeholders.
- Other Duties as Assigned
- Perform additional responsibilities as required to support the team, department, or organization’s g

📌 Hih - Application Development Advisor (Hyderabad)
🏢 The Cigna Group
📍 Hyderabad