EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of cutting-edge projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential._

We are seeking a Senior Service Delivery Manager - AMS to oversee the end-to-end delivery of AI-driven solutions and Application Management Services for enterprise clients. This role ensures high-quality service, operational excellence and continuous improvement across AI and AMS engagements while acting as the primary point of contact for clients, leading cross-functional teams and driving strategic initiatives to maximize client satisfaction and business value.

Responsibilities




- Lead and manage the delivery of AMS engagements, ensuring adherence to SLAs, KPIs and contractual obligations
- Oversee the transition, stabilization and ongoing support of AI and AMS solutions, including incident, problem, change and release management
- Develop and maintain strong client relationships, acting as a trusted advisor and escalation point for service issues
- Drive continuous improvement initiatives, leveraging automation, analytics and AI to optimize service delivery and reduce operational costs
- Monitor service performance, prepare executive dashboards and present regular reports to stakeholders
- Manage budgets, resource allocation and vendor relationships for AI and AMS services
- Ensure compliance with security, privacy and regulatory requirements
- Lead and mentor a team of service delivery managers, engineers and support staff
- Participate in pre-sales activities, solution design a

📌 Senior Service Delivery Manager (Chennai)
🏢 EPAM Systems
📍 Chennai