Job Summary

Key Responsibilities
- Monitoring & Maintenance: Perform proactive and reactive monitoring, including network, server, link, and Syslog monitoring.
- Performance Tracking: Monitor device performance (CPU utilization, memory utilization, error logs) and generate corresponding usage and bandwidth reports.
- Incident & Ticket Management: Follow strict escalation matrices and coordinate directly with resolver groups during high-priority incidents until resolution. Handle Service Requests and prepare MIS data for assigned, resolved, pending, and transferred tickets.
- Vendor Coordination: Coordinate directly with ISPs to resolve external connectivity issues.
- Documentation & CMDB: Maintain network diagrams, keep track of infrastructure inventory, and regularly update the CMDB.
- Cross-Team Collaboration: Work alongside other internal and external teams for various support requirements and issue resolutions.
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience:



3-5 years of skilled experience in infrastructure monitoring, IT operations, or a similar role.
- Shift Flexibility: Must be comfortable working in a rotational shift environment onsite in Vadodara.

Technical Skills & QualificationsMust-Have Skills:
- Strong proficiency with enterprise monitoring tools such as SolarWinds, LogicMonitor, Micro Focus, or ScienceLogic.
- Solid understanding of core ITIL Processes (Incident, Problem, and Change Management).
- Proven knowledge of performance monitoring, availability monitoring, capacity management, and Command Centre operations.
- Deep understanding of server, network, and storage alerts alongside their proper remediations.
- Strong technical knowledge of Linux/Unix and Windows operating systems.
- Hands-on proficiency with monitoring tools like LogicMonitor, SolarWinds, Zabbix, Nagios, etc.

Good-to-Have Skills:
- Working knowledge of ITSM tools, specifically ServiceNow.
- Familiarity with major

📌 Incident Management (Vadodara)
🏢 Employee Hub
📍 Vadodara